1. Overview
These Terms of Service are issued by OULU CLOUD TECHNOLOGY LIMITED. OULU CLOUD owns and operates the services described on this website and in the customer console.
By reading and accepting this agreement, placing an order, or continuing to use any OuluCloud service, you confirm that you have read, understood and agreed to all of these terms. The agreement becomes effective once accepted through the website or any other valid acceptance method.
If any part of these terms is unclear, please contact us through customer service or the ticket center before ordering so you fully understand your rights, obligations and service limits.
2. User Responsibility / Internet Rules
You are solely responsible for the content you publish, store, transmit or use through the service, and you must comply with applicable local law, national law, international rules and the law of the server location.
Content restrictions: You may not create, copy, publish or distribute content that is prohibited by law or regulation, including content that endangers public safety, discloses protected secrets, promotes unlawful conduct, contains obscene or violent material, or defames others.
Service usage restrictions: You may not access systems without permission, alter data or applications without authorization, create or distribute malware, interfere with the platform, or engage in conduct that harms network security.
No telecom or online fraud: OuluCloud strictly prohibits telecom fraud, phishing, payment fraud, online scams and similar illegal activity. Once identified, the platform may take immediate action and cooperate with investigations.
Protection of minors: Users under the age of 18 should use the platform only with the guidance and consent of a legal guardian. Harmful content involving minors is strictly prohibited.
IP abuse charge: If carrier complaints or abuse reports result in an operator fine, OuluCloud may charge the customer $20 per incident, and that cost is borne by the customer.
If you violate these rules, OULU CLOUD may stop transmissions, preserve records, report the matter to relevant authorities, remove content, suspend or terminate servers, or delete account data without backup or compensation.
3. User Information and Privacy
You must provide true, accurate and complete registration information and keep that information updated whenever it changes.
You are responsible for safeguarding your account and for all activity that occurs under it. OULU CLOUD may contact you using your registered email address or other provided contact methods for notices, emergencies and service matters.
OULU CLOUD will keep legally collected customer information confidential and use it only for service delivery, account management and service improvement as permitted by law.
4. Data Responsibility
- Storage devices are electronic equipment and can fail even in RAID environments. You are responsible for protecting your own data and maintaining regular backups.
- OULU CLOUD is not liable for data loss caused by hardware failure, customer abuse, non-payment, user error or similar circumstances, although we may try to assist with investigation and recovery.
- If data loss is caused directly by OULU CLOUD personnel error or other fault on our side, we will work with the customer to discuss an appropriate handling plan.
5. Service Termination
- Orders may be suspended or deleted for unpaid invoices, expired services or overdue balances.
- After a product expires, OULU CLOUD may delete associated service data without further notice, and the platform is not responsible for resulting data loss.
- Late fees may apply after 3 days overdue. Accounts may be permanently deleted after more than 5 days without payment.
- OULU CLOUD is not responsible for service inaccessibility or data loss caused by non-payment, failure to renew or forgotten renewal.
- If you violate the Terms of Service or the Acceptable Use Policy, OULU CLOUD may terminate service immediately, including services that would otherwise have been eligible for refund review.
6. Service Interruptions, Changes and Compensation
OULU CLOUD may perform scheduled or unscheduled maintenance, upgrades, or repairs due to system work, network faults or other reasonable circumstances. Reasonable interruptions caused by such work do not create liability.
OULU CLOUD reserves the right to modify, interrupt or terminate services at any time within the limits allowed by law. The following situations are generally outside the scope of compensation:
- System maintenance or upgrades.
- Force majeure events, including natural disasters, government actions, legal changes, strikes, unrest and similar events.
- Technical problems at upstream providers or carrier-side failures.
- Other circumstances beyond OULU CLOUD's reasonable control or prediction.
If downtime or data loss is caused directly by OULU CLOUD, the customer may request compensation, but the maximum compensation will not exceed one month's rental fee for the affected service. Losses caused by politics, war, natural disaster or customer violations are excluded.
7. Overdue Billing
- You should renew at least 2 days in advance to avoid suspension, cancellation or data loss caused by service expiry.
- If a third-party payment gateway returns an abnormal result and credit is not posted successfully, you must contact support by ticket for manual review and posting.
8. Service Cancellation Requests
- Cancelling a service is not the same as requesting a refund. A cancellation request only means the order will stop renewing before or at expiry.
- If you want normal renewal restored, you may contact support by ticket to withdraw the cancellation request.
- Invoices generated after a cancellation request may be automatically cancelled. If an invoice has already been paid, you may request a return to account credit through a ticket.
9. Promotions and Price Changes
OULU CLOUD may launch promotions or adjust pricing from time to time based on market conditions, product planning and campaign needs. Price changes usually apply only to new orders and do not retroactively change existing active services.
OULU CLOUD reserves the right to adjust products, service structures and prices without providing individual notice to every customer.
10. Abuse and Defamation
The support team exists to resolve service issues. If you believe a staff member acted improperly, you may report the matter to admin@oulucloud.com.
If a user harasses, threatens, insults or maliciously attacks staff, OULU CLOUD may suspend or terminate service without refund and may pursue further legal remedies when appropriate.
OULU CLOUD reserves the right to restrict customer privileges in cases of repeated personal abuse or malicious communication and may decide at its discretion whether those privileges will be restored.
11. Refund Policy
Virtual server services may be eligible for refund under reasonable circumstances, but refunds do not include add-on services outside the main package, such as cPanel, DirectAdmin, commercial licenses or additional IP fees.
Core refund rules include the following:
- No refund is available for services involved in violations of these Terms of Service.
- If less than 50% of the purchased billing period has been used, the service may be refunded on a daily basis. Usage of less than 1 day counts as 1 day.
- No refund is available once more than 50% of the purchased billing period has been used.
- Add-on services are generally non-refundable. If a gift or bonus was included and cannot be returned, its value will be deducted before refund calculation.
- No refund is available for malicious trials, repeated refund abuse, unresolved disputes or issues not caused by OULU CLOUD.
- Physical equipment, dedicated server rentals and cabinet colocation services are non-refundable.
- No refund is provided if an IP is blocked by the GFW during use.
Refund requests must be submitted through the member center ticket system to billing. Refunds are normally returned as account credit for future use, and funds are not returned to the original payment method.
12. Account Security
- You must keep your account and password secure, change passwords regularly and use reasonably strong credentials.
- You may not share your account or disclose your login credentials to others.
- If you discover unauthorized account use or any other security issue, you must notify OULU CLOUD immediately.
- All activity performed through your account is treated as your own activity, and you bear the related legal responsibility.
- OULU CLOUD may temporarily restrict or freeze an account when abnormal activity is detected in order to protect account security.
13. Intellectual Property
All trademarks, page designs, software, copyrights, trade secrets and other intellectual property related to OULU CLOUD services belong to OULU CLOUD or the relevant rights holders.
Without written permission, you may not use, copy, modify, distribute or publish such materials. Content uploaded or published by the customer remains the customer's property, but the customer grants OULU CLOUD and its affiliates a free, perpetual, irrevocable, non-exclusive worldwide license to use that content for service operation and delivery.
14. Tax and FX Risk
You understand and agree that any taxes arising from your use of OULU CLOUD services, including but not limited to VAT, business tax or income tax, are your responsibility.
Cross-border payments may involve exchange-rate fluctuations, and any loss arising from those fluctuations is borne by the customer.
Unless expressly stated otherwise, all prices shown by OULU CLOUD are tax-exclusive. If tax must be charged under applicable law, the customer must pay the additional amount.
15. Miscellaneous
These terms are intended to balance customer rights with the operational requirements needed to deliver efficient and reliable service.
OULU CLOUD may update these terms when reasonably necessary. Updated terms may be posted on the homepage or other important pages, and continued use of the services means acceptance of the updated version.
If OULU CLOUD is listed, acquired, merged, renamed or otherwise continues under a different legal structure, you agree that the relevant rights and obligations may be transferred to the successor owner or operator.
Any dispute arising from these Terms of Service should first be resolved through friendly negotiation. If negotiation fails, both parties agree that the courts of the Hong Kong Special Administrative Region, where OULU CLOUD principally operates, will have jurisdiction.
